We want you to love your WILLY gear and we stand by its superior quality. If an item does not fit the way you expected, or if, for any reason, you are not completely satisfied, simply let us know within 30 days. We will refund or exchange your order and send you a free return shipping label.
To initiate a hassle-free return or exchange:
Log in to your account. Select the order and click “Request Return” to start the return process. If you do not have an account, go to our Return Page to begin your return. You will need your order number and email address. If you do not have this information, please email firstname.lastname@example.org for assistance.
We happily accept unwashed, unworn merchandise with original tags attached. Returns must be initiated within 30 days of delivery date to you. Upon receipt of your return, we will refund the price paid for the merchandise and applicable taxes. Please allow 5 business days for us to process your return once it has arrived to our warehouse.