We want you to love your Willy gear and we stand by its superior quality. If an item does not fit the way you expected, or if, for any reason, you are not completely satisfied, simply let us know within 30 days. We will refund or exchange your order and send you a free return shipping label. Please visit our Returns & Exchanges page here.
We offer free domestic ground shipping on all orders over $100. Orders placed Monday through Friday by 12pm PST will ship out that day. Orders placed after 12pm PST or on the weekends will ship on the next business day. We also offer expedited shipping. Simply select the best option for you when you check out:
|3-7 days||2-3 days||1 day|
Orders place on holidays or after our 12pm the day before a holiday will ship on the day after the holiday. These holidays are:
|Jan 1||New Year's Day|
|Jan 20||Martin Luther King Day|
|Feb 17||President's Day|
|May 25||Memorial Day|
|Jul 3 & 4
|Oct 12||Columbus Day|
|Nov 11||Veterans Day|
|Dec 25||Christmas Day|
We do not currently ship internationally but plan to soon. To be notified of international shipping availability, join our email list below.
Once your order has shipped, we will send you an email with tracking information. You may also log in to your account to check the status of your order.
We ship all our orders in gift-appropriate packaging and our packing slips do not include prices. When placing your order, you may add a gift message which we will include with the shipment. If your gift recipient would like to exchange items in their order, we can easily accommodate them within 30 days of the order's delivery date. We also offer gift cards here.
If you need to cancel your order, please call us at (310)740-9366. We are unable to cancel orders which have shipped, however will send you a free return shipping label for a hassle-free refund.