FAQ

Returns & Exchanges

We want you to love your Willy gear and we stand by its superior quality. If an item does not fit the way you expected, or if, for any reason, you are not completely satisfied, simply let us know within 30 days. We will refund or exchange your order and send you a free return shipping label. Please visit our Returns & Exchanges page here (https://willycalifornia.com/a/returns).

Shipping

We offer free domestic ground shipping on all orders. Orders placed Monday through Friday by 12pm PST will ship out that day. Orders placed after 12pm PST or on the weekends will ship on the next business day. We also offer expedited shipping. Simply select the best option for you when you check out:

Orders place on holidays or after our 12pm the day before a holiday will ship on the day after the holiday. These holidays are:

We do not currently ship internationally but plan to soon. To be notified of international shipping availability, join our email list below.

Order Status

Once your order has shipped, we will send you an email with tracking information. You may also log in (https://willycalifornia.com/account/login) to your account to check the status of your order.

Gifts

We ship all our orders in gift-appropriate packaging and our packing slips do not include prices. When placing your order, you may add a gift message which we will include with the shipment. If your gift recipient would like to exchange (https://willycalifornia.com/a/returns) items in their order, we can easily accommodate them within 30 days of the order's delivery date. We also offer gift cards here (https://willycalifornia.com/products/gift-card).

I Need to Cancel My Order

If you need to cancel your order, please call us at (310)740-9366. We are unable to cancel orders which have shipped, however will send you a free return shipping label for a hassle-free refund.

Where to Buy

Currently, Willy California is only available at willycalifornia.com. Join our email list below to be notified of retail updates.

Out of Stock

If an item you would like to order is out of stock, simply select "notify me when available" on the product page. You will be prompted to enter your email address and will receive an email when it is back in stock. You can also contact us at support@willycalifornia.com for help finding a similar product you might like.

Contact

Questions or comments? You can reach us via email at support@willycalifornia.com or via texting or calling (310)740-9366 from 9am-5pm PST, Monday through Friday.

Stay in the know by following us on Instagram (https://www.instagram.com/willycalifornia/) & Facebook (https://www.facebook.com/willycalifornia/).

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